Terms of Business
Terms of Business
Effective Date: 3 September 2026
Welcome to SME Payroll & Accountancy (“we”, “our”, “us”). These Terms of Business govern the services we provide to our clients. By engaging our services, you agree to these terms.
- Our Services
We provide professional accountancy and payroll services including, but not limited to:
- Payroll processing
- Auto Enrolment Pension administration
- Bookkeeping
- VAT Returns
- Management Accounts
- Annual Accounts
- Corporation Tax Returns
- Self-Assessment Tax Returns
- Company Formation
- Company Secretarial Services
- CIS Returns
- Business Advisory Services
- HMRC correspondence and support
The scope of work will be agreed separately in our engagement letter.
- Client Responsibilities
You agree to:
- Provide complete and accurate information.
- Supply records before agreed deadlines.
- Inform us promptly of any changes affecting your business.
- Retain original accounting records as required by law.
- Review all documents prepared before submission.
Late or incomplete information may delay completion of work.
- Our Responsibilities
We will:
- Perform our services with reasonable skill and care.
- Maintain professional standards.
- Keep your information confidential.
- Submit returns only after receiving your approval where required.
- Fees
Our fees are based on:
- Fixed monthly packages; or
- Fixed project fees; or
- Hourly rates where agreed.
Invoices are payable within 14 days unless otherwise agreed.
We reserve the right to suspend services where invoices remain unpaid.
- Payroll Services
For payroll services, clients must provide:
- Employee details
- Hours worked
- Salary changes
- Holiday information
- New starters and leavers
- Pension information
Information should be provided before the agreed payroll deadline.
We cannot accept responsibility for penalties resulting from late information supplied by the client.
- Tax Returns
We prepare tax returns using information supplied by you.
You remain legally responsible for ensuring all information submitted to HM Revenue & Customs (HMRC) is accurate and complete.
- Bookkeeping
Where bookkeeping is undertaken by us, you agree to provide:
- Bank statements
- Sales invoices
- Purchase invoices
- Expense receipts
- Payroll information
- Other supporting records
- Confidentiality
We will not disclose confidential information to third parties unless:
- Required by law;
- Required by a regulatory body; or
- You have given written consent.
- Data Protection
We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
Personal information is used solely for providing our professional services and meeting legal obligations.
- Anti-Money Laundering
We are required by law to verify the identity of all clients.
We may request:
- Passport
- Driving Licence
- Proof of Address
- Company documents
- Source of funds where applicable
We reserve the right to suspend work until satisfactory identification has been received.
- Limitation of Liability
Our liability is limited to direct losses arising from our negligence.
We shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss caused by inaccurate or incomplete information supplied by the client.
- Intellectual Property
Documents prepared by us remain our intellectual property until all outstanding fees have been paid.
- Electronic Communication
We may communicate by email or other electronic means.
While we take reasonable precautions, electronic communications cannot be guaranteed to be secure.
- Termination
Either party may terminate the engagement by giving written notice.
Outstanding fees remain payable for work completed up to the date of termination.
- Complaints
If you are dissatisfied with our service, please contact us in writing.
We will investigate your complaint and respond as quickly as possible.
- Governing Law
These Terms of Business shall be governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
SME Payroll & Accountancy
Email: info@smepa.co.uk
Website: https://smepa.co.uk/
This document is intended to provide general terms governing our engagement with clients and should be read together with any Engagement Letter or Service Agreement issued by SME Payroll & Accountancy.